Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Reply Warranty

  • Each ticket you post to our tech support crew will be responded to in approximately 60 minutes. The popular requests will be replied to as quickly as possible. Yet, if the service inquiry you have submitted calls for help from a proficient technician, we are going to send the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Qualified Customer Support Service

  • We will offer you 24/7/365 customer help via a ultra–fast ticket platform integrated into your Control Panel. You’ll be able to email us anytime about any of the packages that come installed in advance on your virtual server, such as the chosen OS, the server admin panel and our custom created Web Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each part of the Web Site Control Panel that is provided with no charge with your VPS includes an included article base. One can find a selection of extensive how–to content articles and a selection of step by step video guides that demonstrate all the standard website management responsibilities. You can access them by hitting the Help or Video buttons in the right side of each Control Panel section.