Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your assistance requests will be replied to in maximum 60 min after the support ticket or email has been submitted. If your issue needs additional assistance from an admin, we will direct the support ticket or the email to the person in charge and we will leave a comment to notify you that more time will be required for finding a solution. And if you make use of the Optional Managed Services package, any of the server administration services included there will be performed whenever you decide.
A First–Rate Customer Service
Should you require help using the Web Site Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server on your behalf, don’t hesitate to reach the help desk support team at any time through the ticketing system. In addition, should you require assistance administering your dedicated web hosting server, you can make use of our Optional Managed Services package, which includes weekly Operating System updates, problem troubleshooting and installation services, server monitoring and restarting services, backup hard disk drive storage space, etcetera.
An Intuitive Help Area
We have provided the Web Site Control Panel with an extensive knowledgebase, which offers in–depth explanations of its features and functions. Additionally, we have filmed detailed video tutorials that will further teach you how to perform a certain task or troubleshoot a common problem. The how–to articles and the tutorial videos are readily reachable from every Web Site Control Panel section through the Help and Videos buttons in the top right corner.