A 99.9% Server Uptime
We’ve set up our shared hosting system using reliable hardware components and significantly tweaked software. Our admins have installed a customized version of SELinux on our physical servers in order to ensure maximum protection and stability. We have installed a number of denial–of–service protection tools coupled with highly effective firewall software to make sure our network is invincible and safe.
All our Linux shared hosting plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on world–class hardware parts fabricated by Juniper. Besides, on each router, we have configured a firewall with an elaborate algorithm so as to filter all shady requests.
This way, in all our datacenter facilities – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, when it’s your hard–earned money at risk, you can’t feel really secure. Because of this, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel satisfied with our web hosting service or in case you need to get a bit more robust web hosting solution, like a VPS web hosting or even a Linux dedicated servers hosting packages – you’ll get your money back in full, without concealed fees or repayment taxes.
24/7 Technical Support
When you run a web hosting company, your technical engineers are of prime importance. That’s the reason why we have mindfully handpicked a very practiced group of techs, each with several years of training behind his back. With their help, we offer 24x7 support with each of our web hosting services.
And not just that, our company offers a 1–hour response time guarantee. All tech support inquiries are replied to within sixty minutes and our average support ticket response time is below twenty minutes!